Analyst Client Relationship Team - Amsterdam

Job Summary

An exciting opportunity has arisen to join Markit's Client Relations team. Team members are the face of Markit and responsible for being the first point of contact for all customer enquiries.

Job Description

With an ever-increasing product and client base, there is a requirement for additional members of our Client Relations Team. This team is responsible for primary client support across a wide range of the Markit products and is a key part of our operational structure.

The Client Relation Team is responsible for participating in all aspects of receiving, evaluating and resolving Markit client service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in client satisfaction and enhanced business value to Markit. You will be responsible for ensuring that all contact with clients leaves them with a positive view of our organisation.

Types of activities would include:

• Re-setting passwords and usernames
• Assisting users to set up accounts
• Answering system functionality queries
• Identify market data issues
• Identify technical issues
• Escalate calls as needed to the appropriate Level 2 Support units

Required Skills/Characteristics:

• Strong communication and interpersonal skills – both verbal and written
• Experience with Excel
• Problem solver
• Team player
• Detail-oriented
• Ability to use own initiative to solve problems
• Interested in finance markets. Any experience of financial markets is advantageous

All candidates must have a valid work permit for permanent work in Amsterdam. We kindly and respectfully request agencies not to submit applications. Unfortunately due to volume, we will not be able to contact unsuccessful applicants. We are committed to being an equal opportunities employer.

Please apply with CV and covering letter to careers@markit.com citing "Analyst Client Relationship Team Amsterdam" in your email.