Associate – Client Relationship Management

Client relations team members are the face of Markit and responsible for being the first point of contact for all customer inquiries.  With our ever-increasing product and client base there is a requirement for additional members of our Client Relations Team.  This team is responsible for primary client support across a wide range of the Markit products and is a key part of our operational structure.

The Client Relations Team is responsible for participating in all aspects of receiving, evaluating and resolving Markit client service issues in a timely fashion.  Team members focus on providing a first-class service that contributes to measurable increase in client satisfaction and enhanced business value to Markit. You will be responsible for ensuring that all contact with clients leaves them with a positive view of our organization.

Duties and Accountabilities:

Specifically, the candidate will be responsible for:

• Resetting passwords and usernames
• Assisting users with account set-up
• Answering system functionality queries
• Identify market data issues
• Identify technical issues
• Escalate calls as needed to the appropriate Level-2 Support units

Skills and Experience:

The successful candidate must be able to combine:

• Strong communication and interpersonal skills – both verbal and written
• Experience with Microsoft Excel
• Ability to work under pressure
• Problem solver
• Strong organizational skills
• Team player
• Detail-oriented
• Ability use own initiative to solve problems
• Interested in finance markets  Any experience with financial markets is advantageous

This position is at the Associate level.

All candidates must have a valid work permit/visa for permanent work in the US. We kindly and respectfully request agencies not to submit applications. Unfortunately, due to volume, we will not be able to contact unsuccessful applicants. We are committed to being an equal opportunity employer.