Markit BOAT™ operates a dedicated support team

Markit BOAT™ operates a comprehensive and dedicated support service, with immediate, specialist response to alerts and calls. It provides an on-site service for London based users, and telephone support for all other users worldwide. Markit BOAT™ specialists are ready to respond to alerts and phone calls immediately providing the following services:

• on-boarding of of trade reporting clients
• System monitoring and error handling 
• Resolving reference data queries 
• Network management 
• User Access 
• Client training 
• Technical API issues 
• Contractual enquiries 
• Historical data requests

Markit BOAT™ operates on all European Union (EU) business days.

Quotes are published from 08:00 - 20:00 Central European Time/Central European Time Summer (CET/CETS) and trade reports from 08:15 - 18:15 CET/CETS.

The support desk is open from 08:00 - 20:00 CET/CETS on all weekdays except Christmas Day and New Years Day. Support is available outside these hours via Markit’s global support infrastructure.

The Markit BOAT™ support team can be reached on:
markitboatsupport@markit.com or + 44 (0)20 7260 2007